Frequently Asked Questions

In most cases, yes. Oxify Cart Drawer is made to work with popular Shopify themes and most custom themes.

You should expect it to work if:

• Your product pages have a normal Add to cart button
• Your cart updates normally when items are added
• Your theme does not use a fully custom cart system

The most common issues happen with:

• Custom themes that don’t use Shopify’s standard add-to-cart flow
• Themes with multiple Add to cart buttons (quick add, sticky ATC, collection cards) that behave differently
• Stores running more than one cart/drawer app at the same time

Yes. The cart drawer is built to be mobile-friendly. It supports common mobile actions like tapping, scrolling, and changing quantities.

On mobile, these settings matter most:

• Cart width and spacing (so it doesn’t feel cramped)
• Sticky checkout area (so checkout is always easy to find)
• Upsell layouts (keep cards simple so they fit well)

Yes. Rewards (progress bar, free gifts), upsells, add-ons, and coupon entry can all show on mobile.

Best practice for mobile:

• Show one main goal at a time (example: “Spend $50 for free shipping”)
• Limit upsells to 1–3 items in the cart
• Keep text short so customers don’t need to scroll as much

Oxify Cart Drawer displays and helps apply discounts, but Shopify controls the final discount rules and calculations.

What this usually means:

• If a discount is valid, it can be shown/applied in the cart drawer.
• The final price at checkout is always decided by Shopify’s discount system.
• If Shopify blocks a discount (because of rules or stacking limits), the cart can’t force it through.

Sometimes, but not always. Stacking depends on how your Shopify discounts are set up and what Shopify allows to combine.

Common outcomes:

• Code + automatic discount: may not combine (very common).
• Free shipping + product discount: may combine if allowed in Shopify.
• App offer discount + another code: usually does not stack unless Shopify allows it.

They can work together, but you should plan for two things:

• Customer experience: too many offers can feel confusing.
• Discount limits: Shopify may not allow every discount to stack.

A simple, high-performing setup is usually:

• 1 reward goal (example: free shipping)
• 1 upsell area (example: related products)
• Optional: 1 add-on (example: shipping protection)

• Pick one main goal: Free shipping usually works well for most stores.
• Set a realistic goal: Aim slightly above your current average order value (AOV), not 2x higher.
• Keep the message simple: “Add $12 more to unlock free shipping.”
• Test with real products: Try small and large items so you know customers can reach the goal.

• Show items that match what’s already in the cart (same product type, refills, accessories).
• Keep it tight: 1–3 strong suggestions usually beat 10 random ones.
• Use clear value: “Complete the set” or “Save 15% when added together.”
• Avoid duplicates: Don’t push the exact item that’s already in the cart (unless you want customers to buy multiples).

• Limit choices: Too many coupon cards can lower conversions.
• Use honest labels: Say what the coupon really does (example: “10% off orders over $60”).
• Avoid conflicts: If you already run automatic discounts, be careful with coupon promotions.

This is usually normal behavior when Shopify recalculates discounts at checkout.

The most common reasons are:

• The discount is not allowed to combine with another discount that is already active
• The cart no longer meets the discount rules (minimum spend, required products, etc.)
• A free gift or reward item changed the cart in a way that affects discount eligibility

Most stores run smoothly, but adding many blocks can increase how much content loads in the cart.

To keep things fast:

• Start with a simple layout (rewards + 1 upsell + trust badges)
• Avoid very large images in upsell cards
• Only enable features you truly use